Frequently Asked Questions

  • Health Connect is an AI-powered Patient Engagement System that automates patient communication through voice calls. It acts as a virtual receptionist, handling appointment reminders, follow-ups, payment reminders, and patient feedback calls—freeing up your staff’s time.

  • Health Connect ensures patients receive timely reminders, follow-ups, and payment requests through AI-powered voice calls. This reduces no-shows, increases revenue, and enhances patient engagement—without adding extra workload to your team.

    Our enhanced Business Efficiency and Engagement System (‘BEES’) will be available Q4 2025.

  • HealthConnect is more than a chatbot. It’s an AI Voice-Calling Copilot designed specifically for clinics. Unlike chatbots, it calls your patients, understands responses, and takes action—just like a human receptionist would.

  • Yes! HealthConnect integrates with most practice management systems (PMS) via API. If your software allows integrations, we can connect HealthConnect seamlessly to your workflow.

General Questions

  • HealthConnect can automate:

    • Appointment reminders (e.g., "You have a dental check-up tomorrow at 10 AM.")

    • Follow-up calls (e.g., "How was your treatment? Do you need another appointment?")

    • Payment reminders (e.g., "You have an outstanding balance of €50. Would you like to pay now?")

    • Feedback collection (e.g., "How would you rate your recent visit?")

    • Custom AI workflows tailored to your clinic’s needs.

  • Yes! HealthConnect supports multiple languages and can be customized to match your patients' preferred language.

  • HealthConnect uses advanced AI with near-human accuracy in voice recognition and response handling. It continuously improves over time based on interactions.

Use Cases and Functionality

  • Setup is simple:

    1. Connect your practice management system (if applicable).

    2. Customize call workflows (e.g., reminders, follow-ups).

    3. Activate HealthConnect—it starts making calls immediately.

  • No. HealthConnect runs in the cloud and integrates with your clinic’s workflow. No additional hardware or software installation is required.

  • We offer flexible pricing based on your clinic’s call volume and needs.

    Contact us for a personalised quote.

  • Yes! You can request a free demo call to experience how HealthConnect works before committing.

Setup and Pricing

Security & Data Protection

  • Yes, 100%. HealthConnect follows strict data protection protocols, including:

    • Patient data encryption at all stages.

    • Consent management for AI calls.

    • No data sharing with third parties.

  • Your data is securely stored in compliance with EU GDPR regulations. We do not share or sell patient data—your clinic retains full control.

  • Yes. You get full access to call transcripts, summaries, and analytics within your HealthConnect dashboard.

  • Yes, but there are strict GDPR and AI Act regulations around AI voice interactions. HealthConnect fully complies with EU laws by:

    • Obtaining explicit patient consent before AI calls.

    • Clearly identifying itself as AI at the start of every call.

    • Allowing patients to opt-out at any time.

    • Keeping data processing secure and privacy-compliant.

  • Yes. HealthConnect introduces itself as an AI assistant and informs patients they are speaking with an automated system.

  • Yes! Unlike basic robocalls, HealthConnect understands natural language. Patients can speak normally, ask questions, and the AI will respond appropriately.

    Critically, they can ask to rebook appointments automatically over the phone.

  • If HealthConnect encounters a question it can’t answer, it will:

    1. Escalate the call to a human staff member (if enabled).

    2. Log the query for review so your team can follow up.

Legal Compliance